Shipping

Order Confirmation and Dispatch

• Orders are dispatched within three business days after confirmation (refer to product description for made-to-order items).
• Shipping details will be provided via our shipping partner (Delhivery

Shipping Partner

• We ship with Delhivery. Please refer to their website for more details.

Delivery Charges

• Shipping cost subject to weight and location, free shipping on orders above 2500
• Custom duty charges, if any, are borne by the customer.

Cancellations and Returns

No Returns Unless Manufacturing Defect

• Due to the handmade nature of our products, we only accept returns for manufacturing defects.

Damaged, Defective, or Not as Described Items

• If you receive a damaged, defective, or incorrect item, you may exchange it if unused, in original packaging, with tags, and financial transaction details.

Possible Resolutions

• Replacement
• Exchange
• Refund by Store Credit

Procedure for Return of Products

• Contact us via phone (+91 92720 99808) or email (hello@themangohouse.org) with your Order ID or use the Return Order link on our website.
• Notify us within 24 hours of receipt with a picture and video of the issue.
• Customer Support will confirm the return request and inform you about the pickup process.
• Initiate the return within 3 days of receipt.
• Ensure the product is unused and in original condition with all tags, labels, original packing, and invoice.
• Returns are free of charge.
• We support replacement for damaged items. Refunds include the entire amount paid.
• Customer Support will inform you about the pickup process. If pickup is not available in your area, you can ship the product and be reimbursed for the shipping charges.
• Made-to-order/custom products, international orders, and discounted items cannot be replaced or returned.

Handmade Products

• Our products are handmade, and slight variations in colour or texture are part of their charm and uniqueness. These are not considered defects.